Return Policy

Return Policy

At CODIOR.PK, we want you to be delighted with your purchase. However, we understand that there may be situations where you need to make a return. Please take a moment to review our return policy guidelines below:

1. No Returns Policy

We believe in providing our customers with the best possible service and product quality. To maintain our commitment to quality and hygiene standards, we do not accept returns of products once they have been delivered to you.

2. Store Credit for Eligible Issues

While we do not offer returns, we do provide store credit for specific situations. If you receive a product that is damaged, not the size you ordered, or significantly different from what was shown in the pictures on our website, we are here to help.

3. Store Credit Details

  • You can request store credit within 1 week (7 days) from the date of receiving your order.
  • The store credit can be used to purchase items of the same price or two items of equal or higher value.

4. Shipping Costs

Please note that we will cover the cost of shipping for the replacement item or store credit if the issue is due to damage, incorrect sizing, or a significant discrepancy from the product images on our website. However, the customer is responsible for shipping the item back to us, ensuring it is carefully packed to avoid further damage.

How to Request Store Credit

To request store credit for an eligible issue, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email or phone within 7 days of receiving your order.
  2. Provide Information: Please provide your order number, details about the item in question, and the reason for the store credit request.
  3. Receive Instructions: Our customer support team will guide you through the process, including return shipping instructions if applicable.
  4. Receive Store Credit: Once we receive the returned item and verify its eligibility, we will issue the store credit to your account, which you can use for future purchases.

Contact Information

If you have any questions or need assistance with your store credit request, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction.

  • Email:    INFO@CODIOR.PK
  • Phone: +92 0304-1188129

Thank you for choosing CODIOR.PK. We appreciate your understanding of our return policy, which allows us to provide you with the best possible products and service. We look forward to serving you and meeting all your fashion needs