Exchange Policy

Exchange Policy

Welcome to CODIOR.PK!  We are committed to ensuring that you have a satisfying shopping experience with us. If you encounter any issues with your order, we offer a comprehensive exchange policy to address your concerns. Please take a moment to review our exchange policy guidelines below:

Damaged or Incorrect Items

If you receive an item that is damaged or not the size you ordered, we’ve got you covered! In such cases, we will cover the cost of both the return shipment and sending you a replacement. We want to make sure you get the item you intended to purchase.

Size Issues

We understand that sometimes sizing can be tricky. If you have ordered an item, and it doesn’t fit as expected, we offer flexible exchanges. You can choose to exchange it with the same article in the correct size or select a different item of the same price or higher. We want you to find the perfect fit!

Tag Policy

Please note that we do not offer exchanges if the tags have been removed or damaged. Tags help us ensure the item’s authenticity and condition, so please keep them intact until you are sure you want to keep the item.

Custom Orders

Regrettably, we are unable to process exchanges for custom orders. Customized items are made specifically to your unique requirements and cannot be resold. Therefore, we encourage you to review your custom order carefully before finalizing.

Sale Items

Items purchased during our sale events or marked as “sale” are considered final sale and are not eligible for exchange. We recommend reviewing the product descriptions and sizing charts carefully before purchasing sale items.

How to Initiate an Exchange

To initiate an exchange, please follow these simple steps:

1. Contact Us: Reach out to our customer support team via email or phone within 7 days of receiving your order.

2. Provide Information: Please provide your order number, details about the item you wish to exchange, and the reason for the exchange.

3. Wait for Instructions: Our customer support team will guide you through the exchange process, including return shipping instructions.

4. Receive Your Replacement: Once we receive the returned item and verify its eligibility, we will promptly send you the replacement or alternative item.

Please note that all exchanges are subject to item availability.

Contact Information

If you have any questions or need assistance with your exchange, please don’t hesitate to contact our customer support team. We are here to help make your shopping experience as smooth as possible.

– **Email:** Info@codior.pk
– **Phone:** 0304-1188129

Thank you for choosing [Your Clothing Store’s Name] for your fashion needs. We look forward to serving you and ensuring your complete satisfaction.